Daniel Küng (CEO of DMC Systems S.A.) and Adriana Arroyo (Connectivity and Process Manager at DMC Systems) engage in an in-depth discussion about the advantages of the software they offer to Destination Management Companies, its usability, and the excellent added value it provides for travel designers and tour operators. This software has been in use for years by the Latin America DMC Alliance, Latinconnect.
DMC System Travel Technology Showcase Latinconnect
In this podcast, the interview partners discuss the application of DMC Systems’ travel technology for Latinconnect.
Latinconnect is a digital platform designed for Destination Management Companies (DMCs) to efficiently manage and distribute tourism content to B2B clients, including tour operators, travel agencies, and independent advisors. The system features a frontend for client access, a backend for DMC content management, and a synchronization tool that integrates external reservation systems like TOURPLAN.
Key functionalities include an extensive search engine for accommodations, excursions, packages, car rentals, and transfers, along with automated brochure creation, real-time availability updates, and customized itinerary sharing via the “Baku List.” Latinconnect also supports user management, commission settings, and API-based content export.
Available in English, Spanish, and German, the platform empowers DMCs with cutting-edge tools to enhance efficiency and connectivity in the travel industry.
Detailed description of the software discussed in the podcast.
Latinconnect is a digital platform (hereinafter referred to as Latinconnect) designed for Destination Management Companies (hereinafter referred to as DMCs). It allows the management and distribution of tourism content to B2B clients such as wholesalers, tour operators, travel agencies, and independent travel advisors (hereinafter referred to as TOs) or via third-party systems through an interface.
The platform is hosted on the domain www.latinconnect.com and consists of different sections:
Frontend
The part for the clients:
- Public section
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DMC: A description of each DMC affiliated with Latinconnect
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Destinations: Countries with an affiliated DMC
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Tutorials: Short videos explaining how the platform works
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News: Information bulletins
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Academy: A calendar of upcoming webinars offered by Latinconnect
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Group Tours: An overview of all group tours in each country with real-time availability information
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Contact: Central contact details for Latinconnect
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Login Button: Access to the private section via credentials
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Register Button: Allows users to request access to the private section via a registration form
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- Private section with access credentials.
- The main section is the product search, marked by the “Search” tab. Users can search for the following product types:
- Accommodation
- Excursions
- Packages
- Car Rentals
- Transfers/Flights
- Users can search using:
- A free-text search field
- Country
- Region
- Locality
- The main section is the product search, marked by the “Search” tab. Users can search for the following product types:
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- Additionally, each product category includes filters to refine the search:
- Price range
- Star rating
- Tags or labels
- Hotels
- Hotel Provider Tab: Complete hotel description, main photo or video, map (OpenStreetMap), certifications, star rating, and a button to copy the URL of the hotel in Latinconnect
- Additionally, each product category includes filters to refine the search:
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- Hotel Photos Tab: Selection of hotel images. A button allows downloading all photos in high resolution or selecting specific images for download
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- Hotel Services Tab: All room types with corresponding amenities and photos
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- Hotel Rates Tab: Pricing and conditions for the user’s entity, including filters (dates, year, price type, currency)
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- Hotel Brochure Tab: Users can create a Word-format brochure, selecting room types, brochure size (A4 or Letter), and options to include their logo, hotel photos, prices, and conditions
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- Excursion Service Tab: Excursion description, a photo or video, map (OpenStreetMap), and a button to copy the excursion URL in Latinconnect
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- Excursion Photos Tab: Selection of excursion images with high-resolution download options
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- Excursion Rates Tab: Pricing and conditions with filters for dates, year, price type, and currency
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- Excursion Brochure Tab: Option to create a Word-format brochure with customizable details
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- Packages Service Tab: Package description, daily itinerary, a photo or video, map with the route (OpenStreetMap), and a button to copy the package URL in Latinconnect
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- Packages Photos Tab: Selection of package images with high-resolution download options
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- Packages Rates Tab: Pricing and conditions with filters
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- Packages Brochure Tab: Customizable brochure creation in Word format
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- Car Rentals Provider Tab: Complete rental description, main photo or video, office locations on a map (OpenStreetMap), and a button to copy the URL
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- Car Rentals Photos Tab: General selection of car rental images with high-resolution download options
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- Car Rentals Services and Rates Tab: Available vehicle types with corresponding rates and filters
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- Car Rentals Pricing Conditions Tab: Rental-related conditions
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- Car Rentals Brochure Tab: Customizable Word-format brochure
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- Transfers/Flights Service Tab: Full description, main photo, transfer route map (OpenStreetMap), and a button to copy the URL
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- Transfers/Flights Photos Tab: Selection of images with high-resolution download options
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- Transfers/Flights Rates Tab: Pricing and conditions with filters
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- Transfers/Flights Brochure Tab: Customizable brochure creation in Word format
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- Product Selection/Creating Manuals: Users can select products and generate manuals in PDF format.
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- Baku List: Through the “Baku List” tab, TOs can access offers created by DMCs for their clients. Each offer is presented as a personalized URL, providing the client with a customized itinerary webpage. The list includes:
- Baku: Itinerary name
- Client: Client names
- DMC Reference: DMC’s reference for the offer
- Own Reference: TO’s custom reference for the offer
- URL: Link to the personalized itinerary webpage
- Travel Date
- Last Update
- Status: Indicates whether the offer is confirmed, canceled, or on request
- Baku List: Through the “Baku List” tab, TOs can access offers created by DMCs for their clients. Each offer is presented as a personalized URL, providing the client with a customized itinerary webpage. The list includes:
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- Each offer includes:
- A button to upload documents in PDF or Word (e.g., prices, conditions)
- A button to generate a QR code
- A button to create a Word-format document of the offer
- Each offer includes:
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- User Management: Users can manage their accounts and utilize the following features:
- Preferences Menu
- My Account: Manage name, email, preferred language, price type, and currency
- Users: Add new users under the same account and manage their permissions
- Information: Upload the TO’s logo to appear on all documents, manage addresses, languages, emails, website, and phone numbers
- Offices: Open branch offices and link users
- Commission and Profit: Set margins and commissions to automatically calculate intermediary and final client prices
- Currency: Define exchange rates in the preferred currency
- Baku Layout: Configure TO’s brand colors to match corporate identity
- Change Password Menu: Allows users to update their password.
- User Management: Users can manage their accounts and utilize the following features:
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- Web Services Menu: This is the interface for TOs to export all types of content from the Latinconnect platform. A manual is available for configuring the system for content export.
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- Support: Users can open tickets to report issues, bugs, or development requests.
Backend
The section where DMCs manage content:
- Content Administration Tool (CAT)
- Destination Management System (DMS)
Synchronizer
Synchronizes data with the external software TOURPLAN, a system used by DMCs to manage reservations, prices, conditions, clients, and suppliers.
The platform is available in three languages: Spanish, German, and English, but can be expanded to support additional languages.